If you're a Quicken user who’s encountered Error Code CC-800, you’re not alone. This is a common issue that often occurs when updating your accounts in Quicken via One Step Update. The good news? It’s completely fixable with a few simple steps.
In this guide, we’ll break down what causes Quicken Error CC-800, how to fix it, and what you can do to avoid it in the future. If you prefer live assistance, don’t hesitate to call our support team at for quick and professional help.
What is Quicken Error Code CC-800?
Quicken Error CC-800 is a connectivity-related issue that typically appears when you’re trying to update your accounts linked to financial institutions. It’s commonly caused by:
Outdated account information
Improperly deactivated online services
Incomplete connection setup
Corrupted account data
When the error occurs, you’ll usually see a message like:
Unable to update account due to Quicken Error CC-800.”
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How Do I Fix Quicken Error Code CC-800?
Follow these step-by-step instructions to fix the error:
Step 1: Back Up Your Quicken Data
Before making any changes, it’s smart to back up your Quicken file:
Open Quicken
Go to File > Backup and Restore > Backup Quicken File
Save the backup to your preferred location
This ensures you can revert changes if needed.
Step 2: Deactivate Online Services for the Problematic Account
Click Tools > Account List (Ctrl + A)
Find the account showing Error CC-800
Click Edit next to that account
Go to the Online Services tab
Click Deactivate and confirm
Step 3: Validate and Repair Your Quicken File
Go to File > File Operations > Validate and Repair
Select Validate File
Click OK and wait for the process to finish
Review the data log for any issues that were fixed
Step 4: Reactivate Online Services
Go to Tools > Account List
Click Edit on the deactivated account
Select the Online Services tab
Click Set Up Now
Enter your login credentials for your financial institution
Link the account to the existing one in Quicken
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Step 5: Run One Step Update Again
Click Tools > One Step Update
Make sure your accounts are selected
Click Update Now
The error should be resolved. If it persists, consider removing and re-adding the account entirely or calling support at for further assistance.
Still Seeing CC-800? Try These Extra Tips:
Update Quicken: Go to Help > Check for Updates and install any available patches.
Wait and Retry: Sometimes, the issue is temporary due to server maintenance on the bank’s end.
Use Quicken Web or Mobile: Try syncing via another platform to check if the issue is limited to desktop.
When Should I Call Quicken Support?
If you’ve tried all the steps above and still see CC-800:
The account may be corrupted
Your bank may have changed its connection method
There might be a hidden configuration error
Call to speak with a Quicken support expert who can walk you through more advanced troubleshooting or escalate the issue to the technical team.
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Conclusion
Quicken Error Code CC-800 can be frustrating, but it's usually a sign that your account information needs a reset. By deactivating and reactivating your online services, validating your file, and updating your software, you can often resolve the issue in minutes.